Director of Customer Success – APAC

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Seeq Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data.

📋 Description

• - Develop and execute customer success strategies that align with the Seeq’s goals and customer objectives. • - Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner. • - Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets • - Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture. • - Recruit and develop new team members • - • - Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement. • - Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness. • - Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews. • - Stay informed about industry trends, emerging technologies, and best practices in performance marketing to act as a thought leader and provide guidance to customers. • - Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy. • - Foster collaboration and cross-functional alignment with other teams such as sales, marketing, Analytical Engineering, and operations to ensure a seamless and exceptional customer experience.

🎯 Requirements

• - 7-10 years of people management experience • - Minimum of 10 years experience working in Enterprise Software • - Understanding of Enterprise SaaS business motions and customer lifecycle • - Proven customer management skills with enterprise customers. • - Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM • - Able to work in fast paced scale up environment • - Ability to develop working relationships at all levels of management, both inside and outside Seeq • · Bachelor’s degree, MBA or equivalent experience preferred.

🏖️ Benefits

• Benefits: • - Unlimited PTO • - Internet and mobile phone reimbursements • - Vacation bonus program • - Generous home office allowance • - The best co-workers (we've analyzed the data, so we know it's true.) • - Pet-friendly workspace (your dog will be so happy to have you home) • - You love your job!