Director of Customer Success – APAC

🕒 June 27

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Seeq Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏭 Manufacturing

Artificial Intelligence • Manufacturing

Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data. The company specializes in data analytics software for various industrial markets, including oil refineries, pharmaceuticals, and energy production. Seeq's tools are designed to handle extensive manipulation of time-series data, events, and signals to provide insights and analytics, making it easier for manufacturing organizations to optimize processes and enhance predictive maintenance. Founded in 2013 and based in Seattle, Seeq leverages a team of experienced professionals from notable companies such as OSIsoft, Honeywell, and Microsoft.

📋 Description

• Develop and execute customer success strategies that align with the Seeq’s goals and customer objectives. • Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner. • Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets • Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture. • Recruit and develop new team members • Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement. • Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness. • Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews. • Stay informed about industry trends, emerging technologies, and best practices in performance marketing to act as a thought leader and provide guidance to customers. • Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy. • Foster collaboration and cross-functional alignment with other teams such as sales, marketing, Analytical Engineering, and operations to ensure a seamless and exceptional customer experience.

🎯 Requirements

• 7-10 years of people management experience • Minimum of 10 years experience working in Enterprise Software • Understanding of Enterprise SaaS business motions and customer lifecycle • Proven customer management skills with enterprise customers. • Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM • Able to work in fast paced scale up environment • Ability to develop working relationships at all levels of management, both inside and outside Seeq • Bachelor’s degree, MBA or equivalent experience preferred.

🏖️ Benefits

• Unlimited PTO • Internet and mobile phone reimbursements • Vacation bonus program • Generous home office allowance • The best co-workers (we've analyzed the data, so we know it's true.) • Pet-friendly workspace (your dog will be so happy to have you home) • You love your job!