Director of Customer Success, APAC – Industrial

🕒 June 27

🌐 Singapore, Malaysia – Remote

🇸🇬 Singapore – Remote 🇲🇾 Malaysia – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Seeq Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏭 Manufacturing

Artificial Intelligence • Manufacturing

Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data. The company specializes in data analytics software for various industrial markets, including oil refineries, pharmaceuticals, and energy production. Seeq's tools are designed to handle extensive manipulation of time-series data, events, and signals to provide insights and analytics, making it easier for manufacturing organizations to optimize processes and enhance predictive maintenance. Founded in 2013 and based in Seattle, Seeq leverages a team of experienced professionals from notable companies such as OSIsoft, Honeywell, and Microsoft.

📋 Description

• Develop and execute customer success strategies aligned with Seeq’s goals and customer objectives • Build and maintain strong relationships with key Seeq customers as their trusted advisor and strategic partner • Manage Gross Retention (GRR), NRR, and expansion targets • Lead and manage Customer Success Managers and Analytics Engineers • Recruit and develop new team members • Analyze customer performance data and make data-driven recommendations • Optimize customer success processes • Communicate strategies and data through presentations and business reviews • Stay informed about industry trends, emerging technologies, and best practices • Resolve conflicts, challenges, and customer escalations • Foster cross-functional alignment with sales, marketing, Analytical Engineering, and operations

🎯 Requirements

• 7-10 years of people management experience • Minimum of 10 years experience working in Enterprise Software • Understanding of Enterprise SaaS business motions and customer lifecycle • Proven customer management skills with enterprise customers • Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM • Able to work in fast paced scale up environment • Ability to develop working relationships at all levels of management, both inside and outside Seeq • Bachelor’s degree, MBA or equivalent experience preferred

🏖️ Benefits

• Unlimited PTO • Internet and mobile phone reimbursements • Vacation bonus program • Generous home office allowance • Pet-friendly workspace