Technical Account Manager

🔥 3 hours ago

🇲🇾 Malaysia – Remote

💵 RM209.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Seeq Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏭 Manufacturing

Artificial Intelligence • Manufacturing

Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data. The company specializes in data analytics software for various industrial markets, including oil refineries, pharmaceuticals, and energy production. Seeq's tools are designed to handle extensive manipulation of time-series data, events, and signals to provide insights and analytics, making it easier for manufacturing organizations to optimize processes and enhance predictive maintenance. Founded in 2013 and based in Seattle, Seeq leverages a team of experienced professionals from notable companies such as OSIsoft, Honeywell, and Microsoft.

📋 Description

• Serve as the primary technical liaison between customer technical teams and Seeq teams. • Plan and manage rollouts of customized solutions, best practices, and significant use cases. • Manage technical setup, integration, deployment, site rollout and expansion planning, testing, and coordination. • Shepherd urgent or complex support tickets and coordinate timely resolution with internal Seeq teams. • Coordinate customer Level 1 support with Seeq Support resources. • Conduct regular technical reviews, monitor performance and availability, and drive improvements or mitigation strategies. • Collaborate with Customer Success and Revenue organizations to drive renewals and identify expansion opportunities. • Develop and maintain subject-matter expertise on Seeq requirements for platforms, networks, and security. • Translate Seeq product information and innovations into clear, actionable customer guidance. • Identify technical risks, recurring problems, capability gaps, and opportunities for preventive solutions, systemic fixes, platform improvements, and feature enhancements. • Audit customer hardware network health, identifying offline devices, slipped angles, low uptime, and connectivity issues. • Lead quarterly technical reviews covering uptime, support trends, configuration audit findings, training gaps, and forward-looking technical plans. • Help improve Seeq’s TAM services, processes, and best practices through continuous improvement and change management.

🎯 Requirements

• 5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support. • Broad technical knowledge of Seeq, or a similar enterprise-level product, with demonstrated ability to understand how the product functions across multiple areas while developing deeper expertise in specific components or capabilities. • Demonstrated ownership of complex enterprise or strategic accounts where you were the customer's primary technical point of contact. • Strong technical fluency with how enterprise IT ecosystems actually work. • Bias toward ownership: you escort issues to resolution rather than handing them off. You act without waiting for permission, define what success looks like, and drive to outcomes instead of just completing tasks. • Expertise in using platform analytics to make data-informed decisions and the ability to facilitate executive-level conversations and cross-functional workshops with credibility. • Excellent cross-functional communication: you can translate field operations into product requests, and product changes into customer-ready talk tracks. • Demonstrated ability to navigate complex customer relationships: listens to understand customer needs, adapts communication to the audience, and responds constructively in tense or high-pressure situations. • Able to effectively coordinate with customers and team members across time zones and geographically diverse regions, maintaining clear communication and follow-through. • Demonstrated ability to adjust to changing priorities: reassesses plans, communicates impacts and next steps, and maintains follow-through as customer needs, product strategy, or organizational direction change. • Bachelor's Degree required. • Must be authorized to work in the country in which you reside.

🏖️ Benefits

• Competitive salary and cash bonus incentives • 12-week paid Seeq family leave • Unlimited PTO • Internet and mobile phone reimbursements • Medical benefits • Group term life insurance • Short-term and long-term disability insurance pre-tax benefits • Voluntary vision and dental (ortho) • Vacation bonus program • Employee Assistance Program • Generous home office allowance • Remote-first (only) work environment