ServiceNow
10,000+ employees
Founded 2004
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2022-12
Enterprise • SaaS • Artificial Intelligence
ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.
Customer Success Executive
🔥 41 minutes ago
Where this job comes from
Posted on ServiceNow's careers page, not through a job board
First seen by Remote Rocketship 41 minutes ago
ServiceNow
10,000+ employees
Founded 2004
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2022-12
Enterprise • SaaS • Artificial Intelligence
ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.
📋 Description
• Lead strategic post-sales activities within high-value accounts • Drive customers’ post-sales transformations and align ServiceNow offerings with customer goals • Provide industry thought leadership and advise C-level executives • Partner with Account Executives on integrated pre- and post-sales strategies • Leverage internal and external resources to ensure customer success • Identify risks and develop mitigation strategies with customers and internal teams • Guide Customer Success teams toward KPIs including adoption, technical health, renewals, satisfaction, and expansion • Align customer roadmaps and drive new revenue opportunities • Build relationships with ServiceNow leaders and incorporate customer feedback • Drive innovative solutions and continuous learning • Establish and review measurable customer success metrics and milestones • Refine business transformation plans to achieve milestones and value realization
🎯 Requirements
• BA/BS or equivalent required • Master’s degree preferred • Minimum of 12 years in management consulting or leadership at a top-tier consulting firm, solution consulting, or similar technology-enabled business transformation roles • Experience integrating AI into work processes, decision-making, or problem-solving • Experience leveraging AI-powered tools, automating workflows, analyzing AI-driven insights, or evaluating AI’s impact • Demonstrated success running large-scale strategic accounts and exceeding business objectives • Proven track record building and leading high-performing Customer Success or Consulting teams • Strong experience solving complex business problems and aligning solutions with customer objectives • Experience working across multiple functions in large, matrixed environments • Strong C-level business leader relationships, including at large enterprises • Ability to adapt strategies in rapidly changing environments • Ability to create repeatable processes for scalable execution while maintaining hands-on execution • Excellent communication and influencing skills across a global organization • Deep understanding of customer needs, challenges, and motivations • Export control approval may be required for positions involving controlled technology
🏖️ Benefits
• Flexible or remote work persona • Accessible and inclusive application experience • Reasonable accommodations during the application process
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