Global Head, IT – Technical GTM

🔥 1 hour ago

🌐 Guatemala, United States – Remote

🇬🇹 Guatemala – Remote 🇺🇸 United States – Remote

💵 $230.1k - $379.7k / year

⏰ Full Time

🔴 Lead

🎁 Product Marketing

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Define and drive the global technical go-to-market strategy for ServiceNow’s Technology Workflows portfolio • Own the global TWF technical win playbook, including repeatable first- and second-call demos and customer POV frameworks • Enable field Solution Consultants and partner with the Global Head of CIO Solutions GTM • Lead key customer engagements at Executive Briefing Centers and customer and partner events • Translate TWF roadmaps, monthly releases, and AI Native packaging into field-ready positioning, competitive differentiation, and objection handling • Provide customer and field feedback to the business units • Serve as the global technical voice for Technology Workflows with CIOs, CTOs, architects, customers, partners, and the Solution Consulting community • Align technical GTM with regional priorities and deal execution across Geo and Specialist Solution Consulting teams • Drive global consistency in technical evaluations across AMS, EMEA, APAC, and Japan while incorporating regional, industry, and language needs • Roll out programs and measure adoption in each region • Use win/loss, deal review, and POC data to refine assets, methods, and training • Define and track global technical win metrics • Engage in strategic TWF deals as a senior technical advisor through executive briefings, architecture sessions, and POC strategy • Build a global TWF Solution Consulting community through certification paths, practice and coaching programs, and shared best practices

🎯 Requirements

• 12+ years in Solution Consulting, Presales, or Technical GTM • At least 5 years leading teams or programs across multiple regions • Proven track record of defining technical GTM strategy and measurably improving tech win rates, sales cycle time, or SC productivity • Deep expertise across the ServiceNow Technology Workflows portfolio • Expertise in ITSM and ITOM, including Discovery, Service Mapping, CMDB, Event Management, and AIOps • Working knowledge of Asset Management (SAM and HAM) and Strategic Portfolio Management (SPM) • Familiarity with Now Assist, AI Agents, and Workflow Data Fabric as applied to IT workflows • Experience building repeatable demo, POC, and enablement programs at global scale • Strong analytical skills using win/loss and deal data • Experience engaging and influencing CIO-level and senior IT stakeholders • Ability to operate in a matrix across business units, product, marketing, and Geo and Specialist Solution Consulting leadership • Strong communication and storytelling skills • Experience in SaaS or enterprise technology is required • ServiceNow certifications such as CMA, CSA, CIS-ITSM, CIS-Discovery, and CIS-SM are strongly preferred

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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