Senior Product Manager

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Own the multi-year product roadmap for Australia • Lead deep-dive customer research with Australian contractors • Translate insights into actionable requirements • Collaborate with US-based core product teams • Define and deliver Australia-specific functionality with engineering & design partners • Work with Australian Go-To-Market team (Sales, Implementation, and Success) • Establish and track region-specific metrics—product adoption, localized feature parity, churn

🎯 Requirements

• 7+ years of Product Management experience in B2B SaaS • Proven track record of launching products in new geographic markets or managing complex localization/internationalization projects • Deep comfort with complex integrations including accounting ecosystems (Xero, MYOB, QuickBooks) and API-heavy telecom workflows • Comfortable operating with high autonomy, limited resources • Ability to distill complex regional requirements into a compelling "why" for executive leadership and cross-functional partners • Data-first approach to prioritization • Ability to work an adjusted schedule (e.g., 7:00 AM – 3:00 PM AEST)

🏖️ Benefits

• Flextime, recognition, and support for autonomous work • Flexible time off with ample learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Bonuses, peer-nominated awards, and more • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA • 401k match and telehealth options including memberships to One Medical • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement • On demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools