VusionGroup
501 - 1000 employees
Founded 1992
🛍️ eCommerce
🛒 Retail
🤖 Artificial Intelligence
eCommerce • Retail • Artificial Intelligence
VusionGroup is dedicated to transforming physical retail stores into digital assets through advanced technologies that enhance efficiency and store performance. Their solutions encompass data-augmented intelligence, IoT platforms, and electronic shelf labels, enabling retailers to optimize operations and improve customer experiences. Committed to sustainability, VusionGroup innovates to create a positive impact in commerce by harnessing data for real-time insights and operational excellence.
Customer Success Manager
🔥 3 minutes ago
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VusionGroup
501 - 1000 employees
Founded 1992
🛍️ eCommerce
🛒 Retail
🤖 Artificial Intelligence
eCommerce • Retail • Artificial Intelligence
VusionGroup is dedicated to transforming physical retail stores into digital assets through advanced technologies that enhance efficiency and store performance. Their solutions encompass data-augmented intelligence, IoT platforms, and electronic shelf labels, enabling retailers to optimize operations and improve customer experiences. Committed to sustainability, VusionGroup innovates to create a positive impact in commerce by harnessing data for real-time insights and operational excellence.
📋 Description
• Manage services around VusionGroup’s IoT and SaaS solutions in collaboration with internal teams and retail sector clients • Develop and maintain relationships to position Vusion as a key service partner • Monitor service commitments for support, maintenance, and asset management • Coordinate support teams, client project managers, and other stakeholders to ensure quality service and contract commitments • Define and adjust service level agreements and service level requirements • Organize and lead client steering committees to discuss performance and improvements • Manage events impacting services throughout the service contract lifecycle • Create continuous improvement plans and associated actions • Propose, cost, and present proactive service evolutions with the Key Account Manager • Participate in contract setup and renewal with sales and pre-sales teams
🎯 Requirements
• 2–5 years of proven experience in the same Customer Success Manager role • Ability to understand customer needs and build trust-based relationships • Strong ability to build trust, drive satisfaction, and secure renewals • Ability to identify upsell and cross-sell opportunities and partner with Sales
🏖️ Benefits
• Competitive pay • Shareholder equity • Benefits • Flexible, hybrid work schedule • E-learning opportunities and workshops • Global mobility potential
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