Chargeback Operations Intern

🕒 August 18

🇨🇴 Colombia – Remote

💵 $2.8M / month

⏰ Full Time

⚪️ Entry-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sezzle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

📋 Description

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve disputes within allowed timeframes • Work cross-functionally with fraud and disputes departments to determine next steps on a case-by-case basis • Investigate transactions using internal policies and review methodologies to identify patterns or trends • Understand systems and tools and investigate account patterns through data analysis • Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools • Learn and maintain domain knowledge of fraud prevention techniques and technologies • Maintain or exceed SLAs for timely resolution of queued cases to minimize potential losses • Handle escalations from internal and external stakeholders professionally and efficiently • Make recommendations to management on improving and scaling processes

🎯 Requirements

• Experience analyzing data and making impactful decisions in a fast-paced, sometimes ambiguous environment • Attention to detail and ability to multitask • Excellent problem-solving and analytical skills • Strong business judgment and communication skills • Ability to self-start and work with minimal supervision after training • Demonstrated experience working with Claude or equivalent large language model tools is required • Comfortable leveraging AI to enhance productivity, research, and communication • Ability to work full-time Monday through Friday, 9:00 am–5:30 pm Central Time

🏖️ Benefits

• Paid internship

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