Client Experience Associate – International

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Short Story

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

👗 Fashion

🛒 Retail

👥 B2C

Fashion • Retail • B2C

Short Story is a premier personal styling service for petite women, dedicated to providing perfectly fitting clothes for those 5'4" and under. It offers a personalized shopping experience where customers receive a curated selection of styles designed to flatter petite frames. The service aims to solve the challenges petite women face with regular-sized clothing by offering trendy, high-quality brands that cater specifically to their proportions. With an emphasis on empowering petite women, Short Story removes the hassle from shopping, allowing customers to dress with confidence and style.

📋 Description

• Responding to and managing client experience inquiries in our various channels • Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly • Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens • Facilitate regular interviews with users to collect feedback and insights to better serve our audience

🎯 Requirements

• 2+ years of experience in customer service • Fluent English (C1 or C2 Proficiency) • Perfect writing • Familiarity with Slack, Google Sheets • Extreme attention to detail • Previous experience working in ecommerce or a tech startup is a plus • Must be flexible and able to wear many hats • Able to translate client experience into recommendations

🏖️ Benefits

• Equal employment opportunity • Work environment free of discrimination and harassment