Siena AI
11 - 50 employees
🤖 Artificial Intelligence
🛍️ eCommerce
☁️ SaaS
Artificial Intelligence • eCommerce • SaaS
Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.
Software Engineer – Platform Experience
🕒 June 20
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Siena AI
11 - 50 employees
🤖 Artificial Intelligence
🛍️ eCommerce
☁️ SaaS
Artificial Intelligence • eCommerce • SaaS
Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.
📋 Description
• Own the hard problems end to end • Debug the agents and the prompts • Build so it doesn't happen twice • Close the loop to Product • Raise the team's floor • Know where your scope ends
🎯 Requirements
• You solve problems end to end • You like talking to customers • You're excited to build automation • You're fluent with AI agents and prompts • You read and reason through code • You use AI coding tools as leverage • You own problems nobody assigned you • You make people around you better • Nice to have: observability tooling (Grafana, Honeycomb, Sentry); internal tooling that turned manual work into a system. Ecommerce or DTC exposure is a plus, not a requirement.
🏖️ Benefits
• Great salary plus equity or stock grants • Learning budget
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