Customer Success Manager

🔥 52 minutes ago

🇹🇳 Tunisia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sika

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

🏗️ Construction

🏭 Manufacturing

Automotive • Construction • Manufacturing

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 27,000 employees generated annual sales of CHF 9. 3 billion in 2021.

📋 Description

• Guide new customers through the technical and strategic setup of their loyalty program • Analyze customer and end-consumer usage data for the application • Recommend engagement campaigns (promotions, challenges, and rewards) to boost consumer engagement • Monitor customer account health scores to identify churn risks • Identify upsell and cross-sell opportunities for premium features • Relay customer feedback to product teams to improve the application • Manage a portfolio of B2B customers and maximize the ROI and renewal rates of their loyalty programs

🎯 Requirements

• 3 to 5 years of experience in Customer Success, ideally in SaaS, e-commerce, or retail technology • Proficiency with CSM tools (Gainsight, ChurnZero) • Proficiency with CRM platforms (Salesforce, HubSpot) • Proficiency with data analytics tools (Tableau, Looker) • Strong marketing expertise related to loyalty mechanisms, customer data (CDP/CRM), and customer journeys • Excellent communication skills, a results-oriented mindset, strong listening skills, and negotiation abilities • Fluent in both English and French, written and spoken

🏖️ Benefits

• Competitive salaries aligned with local market benchmarks and the scope and specific responsibilities of each role • Compensation determined based on the required skills, education level, and/or training • Fair and equitable pay practices in compliance with applicable laws and regulations • Employees can work remotely

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