VP of Customer Success

🔥 14 hours ago

🇮🇱 Israel – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Silverfort

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

Silverfort is the Unified Identity Protection company that pioneered the first and only platform for modern identity security across all environments. By integrating different segments of the enterprise identity infrastructure, Silverfort offers a vendor-agnostic approach to cybersecurity that simplifies identity protection. The platform secures not only conventional resources but also legacy systems and non-human identities, positioning Silverfort as a leader in the Zero Trust approach to cybersecurity. The company is recognized as a Top Tier Microsoft partner and has earned accolades like Microsoft's Zero Trust Champion of the Year, serving a clientele that includes many Fortune 50 companies.

📋 Description

• Lead and scale a global Customer Success organization across Strategic, Enterprise, Commercial, and Digital Touch segments • Own retention and expansion outcomes, driving industry-leading NRR through proactive account management, risk mitigation, and expansion motions • Partner with Sales leadership on account planning, renewals, and expansion strategy to drive predictable, scalable revenue growth • Deliver a scalable Customer Success model including segmentation, playbooks, health scoring, QBRs, and escalation paths • Serve as executive sponsor for top strategic accounts and build trusted relationships with customer executives and champions • Collaborate with Product, Engineering, Support, Sales, and Marketing to incorporate customer feedback, drive adoption, and inform roadmap priorities • Build and mentor a high-performing leadership team; recruit, develop, and retain global CS talent • Track and report CS metrics including NRR, GRR, churn, expansion, adoption, CSAT/NPS, and health scores to executive leadership • Champion a customer-centric culture across the company and ensure the voice of the customer influences strategy

🎯 Requirements

• 10+ years in Customer Success, Account Management, or related revenue leadership roles, with 5+ years leading global CS organizations at scale • Experience in the security/cybersecurity industry strongly preferred • Proven experience supporting both SaaS and on-premise/hybrid deployment models • Demonstrated experience managing a multi-segment coverage model — Strategic, Enterprise, Commercial, and Digital Touch/Tech Touch customers — with tailored strategies for each • Track record of leading a CS organization responsible for $100M+ in revenue, with direct, specific experience helping scale that business while maintaining industry-leading NRR • Genuine people-first leadership style, investing in developing managers and ICs and leading with empathy alongside accountability • Strong cross-functional collaboration skills and experience partnering with Sales, Product, Engineering, and Marketing leaders • Deep fluency in CS operating metrics and systems, including NRR/GRR, churn, health scoring, CS platforms such as Gainsight/ChurnZero/Planhat, and CRM tools • Experience operating in a global, multi-region organization, with cultural fluency and experience managing distributed teams • Excellent executive presence and comfort engaging with C-level customers • Nice to have: experience in identity security, cloud security, or adjacent infrastructure security categories • Nice to have: experience through a hyper-growth stage • Nice to have: success with land and expand sales motion