IT Support

🔥 18 hours ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SimSpace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

🔥 Funding within the last year

💰 $39M Venture Round - SimSpace on 2025-10

Consulting • Defense • Cybersecurity

SimSpace is a cybersecurity company that provides a realistic, intelligent cyber range platform for training, testing, and validating security teams, tools, and AI agents. Its platform enables live-fire exercises, threat emulation (full kill-chain and atomic), validation of controls and agentic workflows, and disaster recovery and compliance testing; it is used by enterprises and government customers to build cyber readiness and resilience. Founded by experts from U. S. Cyber Command and MIT Lincoln Laboratory, SimSpace focuses on upskilling individuals, strengthening teams, and evaluating AI-driven defenses in realistic, production-like simulations.

📋 Description

• Administer and maintain SaaS applications, software inventory, and license allocation using Torii and core platform-management tools • Audit application usage, manage access controls, and help enforce security baselines across the organization • Maintain, test, and deploy endpoint configurations, software updates, and security policies using Microsoft Intune for Windows and Addigy for macOS • Support reliable zero-touch provisioning through Autopilot and Apple Business Manager and maintain device-compliance baselines • Design, build, and maintain automated onboarding and offboarding workflows across HRIS, identity, and SaaS systems • Develop and maintain scripts and REST API integrations to eliminate repetitive IT tasks • Co-own daily support requests and technical troubleshooting • Diagnose and resolve complex software, identity, hardware, and network issues • Create and maintain IT documentation, runbooks, and self-service guides • Improve operating processes by identifying root causes, standardizing repeatable work, and reducing manual effort • Work closely with the broader IT organization to co-own end-to-end technology operations across a global environment

🎯 Requirements

• Strong bilingual proficiency in English and Spanish across written, virtual, and in-person interactions • 3+ years of experience in IT systems administration, IT operations, or infrastructure support in a cloud-forward environment • Hands-on experience configuring and administering Microsoft Intune and Addigy, or a comparable macOS management platform such as Jamf Pro • Demonstrated experience with SaaS operations, identity management, and SaaS governance tools such as Torii, BetterCloud, Okta, or Microsoft Entra ID • Strong ability to build practical automation using JavaScript/Node.js, PowerShell, Bash, REST APIs, or similar technologies for SaaS and IT-system integrations • Strong analytical skills and a bias toward identifying root causes and building permanent solutions • Experience or interest in managing identity and access controls declaratively using Terraform or GitOps • Experience integrating IT automation tools directly with HRIS platforms • Relevant platform certifications such as Addigy Certified Expert, Microsoft 365 / Entra ID, or Apple certifications are preferred • Must provide proof of identity and eligibility to work in the United States upon hire

🏖️ Benefits

• Private medical, dental, vision, and life benefits • Company-paid counseling, coaching, and resources for you and your family through Spring Health • Paid parental leave plans • Equity stock options at hire, with annual performance-based grants • LinkedIn Learning membership • Monthly reimbursements for meaningful connections with teammates through the SocialSpace Community • Continuous learning through in-house training, internal and external learning platforms, cyber conferences, industry events, and dedicated time for skill development