Technical Account Manager

Job not on LinkedIn

🔥 11 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartcat

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS • Translation Services

Smartcat is an innovative AI-powered platform specializing in translation and localization solutions for businesses seeking to communicate globally. The platform offers an array of services including AI translation, AI content generation, and seamless translation management workflows that combine both AI and human inputs. Its marketplace connects users to a vast network of over 500,000 linguists, providing flexibility and scalability in handling diverse linguistic needs. Trusted by entities such as the Fortune 1000, Smartcat significantly reduces translation costs and time while maintaining high-quality outputs. The platform's integration with multiple tools and its user-friendly interface support a wide range of content types, from documents to eCommerce sites, making multilingual communication efficient and accessible.

📋 Description

• Act as the technical point of contact for an assigned portfolio of Strategic, Enterprise, or Corporate accounts • Partner with account teams and work directly with account executives for Strategic accounts • Own customer escalations beyond Smartcat’s AI capabilities using technical troubleshooting and AI tools • Resolve customer inquiries in ticketing systems such as Zendesk and YouTrack while maintaining high customer satisfaction • Provide 24/7 coverage as part of a globally distributed team • Lead technical onboarding and implementation, including API and connector integrations, SSO/SAML setup, workspace architecture, and workflow configuration • Escalate feature requests, bugs, and engineering issues with clear reproduction steps and own root-cause communication through resolution • Advise customers on Smartcat platform best practices, including CAT tools, AI Coworkers, Marketplace, PDF pipeline, and custom workflows • Monitor integration failures, API error rates, usage drop-offs, and other technical health signals • Collaborate with engineers, analysts, testers, success managers, and product managers • Maintain help center content, internal documentation, runbooks, and reusable integration patterns • Support renewal and expansion conversations with technical proof points • Learn the platform, AI issue-handling process, ticket flows, assigned accounts, and integrations during ramp-up • Independently resolve escalations, lead integration work, monitor account risks, carry the full portfolio, run customer workshops, and contribute documentation by days 60–90

🎯 Requirements

• Background in the localization or translation industry, such as localization engineering at a translation agency or language service provider • Strong understanding of languages and international customers • AI-first approach to troubleshooting and diagnosis • Exceptional troubleshooting and problem-solving skills • Excellent written communication skills in English • Working knowledge of REST APIs and webhooks • Comfort reading logs and debugging integration failures • Experience with ticketing systems such as Zendesk and YouTrack • Ability to explain technical root causes to engineers and non-technical stakeholders • Ability to run technical workshops and summarize them for business stakeholders • Ability to own multiple accounts and prioritize under pressure, including crisis de-escalation • Experience working on remote, globally distributed teams • Openness to feedback and eagerness to grow • Scripting experience in Python or JavaScript is a plus • Technical support or quality assurance experience is a bonus • Experience with CMS/TMS integrations or content supply chain tooling is a bonus

🏖️ Benefits

• Remote-friendly work arrangement • Globally distributed team across 30+ countries • Collaborative hub-and-spoke model • AI-native work environment and opportunity to manage personal AI Agents • Inclusive culture committed to respect, diversity, and non-discrimination • Opportunity to help shape an AI-powered platform • Opportunity to contribute to rapid company growth and scale-up