Developer Community Manager

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Developer Relations (DevRel)

👻 Ghost score 10%

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Build, grow, and lead Smartsheet’s developer community from the ground up • Establish community foundations, culture, and engagement programs • Respond to questions and threads across platforms as the community’s primary voice • Moderate channels, enforce guidelines, and manage escalations • Drive engagement through conversations, resources, and active threads • Host recurring office hours and AMAs with internal guests • Nurture emerging contributors and connect them to advocacy programs • Manage the content calendar and create and schedule engaging content • Design developer challenges, prompts, and hackathons • Implement gamification and badging for user recognition • Help create technical content including tutorials, guides, and use cases • Translate community feedback, pain points, and feature requests into actionable insights • Triage bug reports and roadmap requests and ensure closure with community members • Report on community health metrics including engagement rate, response time, and sentiment • Report directly to the Director of Community and partner with Product, Engineering, Marketing, and Customer Success

🎯 Requirements

• 5 years of experience in Developer Relations or community management • Track record of building communities from scratch • Proven success launching a community and driving early engagement and membership growth • Experience establishing governance, moderation, and content programs on Slack and platforms like Discourse or Reddit • CS degree, equivalent software engineering experience, or a foundation in open-source development • Familiarity with work management or automation platforms; Smartsheet experience is a plus • Strong written communication and ability to write technical, warm, and human responses for all user levels • Ability to execute a content calendar balancing evergreen education with timely challenges • Empathy for developers and ability to handle sensitive feedback discreetly • Experience working effectively cross-functionally and driving alignment • Ability to track and use community health data to drive program improvements

🏖️ Benefits

• Freedom to explore, push boundaries, and grow beyond the role • Inclusive environment welcoming diverse perspectives and nontraditional paths • Comfortable and positive interview experience accommodations upon request

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