Implementation Specialist

🔥 16 hours ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Lead multiple concurrent engagements implementing Smartsheet across varied client industries and use cases • Collaborate with customer stakeholders to drive timelines, manage scope, and handle change requests • Design, demonstrate, and build Smartsheet solutions for new and existing customer business needs • Develop and maintain deep technical knowledge of Smartsheet, including premium products • Identify product and services expansion opportunities within customers’ user bases • Advise customers on Smartsheet platform best practices and capabilities at scale • Meet or exceed role-aligned KPI targets • Complete other assigned tasks

🎯 Requirements

• Experience in client-facing roles working with multiple clients simultaneously • Strong time management skills • Ability to react, solve problems, and gather information • Experience managing customer expectations and resolving conflicts in scope • Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years) • Hands-on working experience configuring, customizing, and implementing SaaS applications • Demonstrated experience leveraging AI tools to improve outcome efficiencies • Project management skills, including timeline, scope management, and project execution • Strong communication skills with the ability to explain technical subjects to non-technical end users • Experience with problem solving and risk resolution • Willingness to travel periodically, up to 10%, based on customer and business needs • Highly motivated and resourceful team-player

🏖️ Benefits

• Equal employment opportunities and inclusive work environment • Remote-eligible work arrangement • Opportunity to explore, push boundaries, and grow beyond the role • Customer and business travel up to 10% as needed