Technical Support Specialist II

🔥 2 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Troubleshoot customer issues using internal and external documentation, tools, and escalation resources • Become Smartsheet Product Certified • Support customers through email, phone, and chat • Partner with leaders to meet or exceed customer satisfaction, quality assurance, and attendance goals • Become an expert in a specific product area • Contribute to team projects • Give and receive feedback on team processes and leadership • Manage other responsibilities as assigned • Report to a Support Manager and collaborate with team members globally

🎯 Requirements

• Excellent written, verbal and interpersonal communication skills • 1+ years of technical or customer support experience, or equivalent • Ability to demonstrate empathetic and confident issue ownership • Working knowledge of assigned feature a plus • Flexibility in working hours, including work outside standard business hours • Must reside in Costa Rica

🏖️ Benefits

• Equal employment opportunity and inclusive work environment • Freedom to explore, push boundaries, and grow beyond the role • Remote work eligibility within Costa Rica

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