Bilingual Patient Coordinator, Spanish – English

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Serve as a liaison between contracts, patients, patient families, HHAs, and others interacting with the clients’ care team • Ensure effective communication and identify areas of concern during attendance verifications, introduction calls, and other interactions • Complete required tasks according to agency guidelines and policies • Schedule work assignments based on Home Care Worker training and experience • Minimize open cases to ensure timely resolution • Document all communications accurately • Communicate with patients, family members, contractors, clinicians, aides, and other departments regarding issues or changes • Provide necessary information to other healthcare professionals • Consult with family members and other support to ensure ongoing care and identify and meet client needs • Advise HHAs of discharges, changes in service days/hours, and other relevant updates • Complete daily, weekly, and monthly reports • Manage overtime and travel time requests • Use tools to locate aides, provide directions, and check availability • Complete incident reports • Manage mutual and linked cases • Open and respond to emails, voicemails, and faxes promptly • Adapt to agency or industry changes • Discuss concerns or questions with the supervisor

🎯 Requirements

• Excellent customer service and active listening skills • Ability to multitask effectively • Strong written and verbal communication skills • Effective time management and ability to prioritize tasks • Positive, team-oriented approach • High stress tolerance and ability to work under pressure • Flexibility and adaptability in a fast-paced environment • Spanish and English proficiency • Any other duty assigned to meet the agency’s needs