Senior Technical Support Specialist – FinTech, Open Banking

🕒 May 18

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Social Discovery Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

📋 Description

• Support merchants during integration with Noda’s payment solutions • Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems • Diagnose incidents, identify root causes, and coordinate resolutions with internal teams • Ensure smooth and stable operation of payment flows and integrations • Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams • Improve and maintain technical documentation, integration guides, and internal knowledge base • Participate in integration testing and quality control processes • Mentor junior team members and help improve support standards across the team.

🎯 Requirements

• 4+ years of experience in Technical Support, Integration Support, or Payment Support roles • Experience working with FinTech, payment systems, PSPs, or open banking products • Strong understanding of HTTP, APIs, client-server architecture, and payment flows • Hands-on experience with logs and monitoring tools (Kibana or similar) • Understanding of incident management processes, SLA/SLO principles, and production support environments • Experience working with SQL/NoSQL databases • Strong analytical and troubleshooting skills • Excellent communication skills and ability to build trusted relationships with merchants and internal stakeholders • Experience mentoring or supporting junior team members • Fluent Russian and English level B2 or higher.

🏖️ Benefits

• Vacation 28 calendar days per year • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave • Bonuses up to $5000 for recommending successful applicants for positions in the company • 50% payment for professional training, international conferences, and meetings • Corporate discount for English lessons • Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children) • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.