Customer Value Manager

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🕒 May 14

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Social Links

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🔒 Cybersecurity

🏛️ Government

Cybersecurity • Government • Private Investigations

Social Links is a leader in the open-source intelligence (OSINT) sector, providing advanced tools and solutions for data-driven investigations. With a suite of products such as SL Crimewall and SL API, the company enables clients to extract and analyze data from over 500 sources, including social media and the Dark Web, to uncover insights across various fields including crime, fraud prevention, and corporate security. Their offerings are utilized by law enforcement and government agencies worldwide to facilitate effective investigations and decision-making.

📋 Description

• Frame Value • Translate customers' strategic objectives into high-impact Social Links use cases • Specify key areas where our products create value and how our customers can realize this value • Build business cases and ROI calculations , leveraging customer input, industry benchmarks and best practices • Realize Value • Enable customers so they can realise the framed value • Collaborate closely with strategic customers to ensure they are getting the most of our products based on use cases, workflows and product adoption • Derive and implement improvement measures for product adoption • Leverage learnings from strategic customers to small and medium sized customers • Sustain Value • Monitor and Optimize Customer Adoption of our products • Collaborate closely with the Product Department in order to ensure our products are further developed according to customer needs • Build and refine analyses for key customer segments • Support the Customer Success Managers and Account Executives developing and documenting Customer Success Stories

🎯 Requirements

• Strong track record of 5+ years experience in Management or Strategy Consulting, Value Departments in a Software (ideally SaaS) Company or a Center of Excellence • Hands-on expertise in client delivery, project management and business development • Strong analytical skills, especially in applying technology solutions to core business problems • Skillful in explaining complex concepts with simplicity and steering data-driven value generation and decision making for our customers and our company • Strong communication and presentation skills in English and one more European language • Excellent degree in Management, Business Information Systems or other business or Engineering related subjects • Ideally, experience with OSINT, Cyber Sec, Forensic, Intelligence, or Lawful Interception

🏖️ Benefits

• Stock options • Complex challenges and exciting opportunities • Diverse, multicultural and collaborative team • Every member has the chance to grow and achieve his potential