Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇰🇬 Kyrgyzstan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Social Links

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🔒 Cybersecurity

🏛️ Government

Cybersecurity • Government • Private Investigations

Social Links is a leader in the open-source intelligence (OSINT) sector, providing advanced tools and solutions for data-driven investigations. With a suite of products such as SL Crimewall and SL API, the company enables clients to extract and analyze data from over 500 sources, including social media and the Dark Web, to uncover insights across various fields including crime, fraud prevention, and corporate security. Their offerings are utilized by law enforcement and government agencies worldwide to facilitate effective investigations and decision-making.

📋 Description

• Provide timely and effective technical support through the ticketing system • Track, prioritize, resolve, or escalate requests according to established SLAs • Investigate and troubleshoot product-related issues, identify potential causes, gather technical information, and document findings • Handle inquiries about product functionality, API usage, account access, licenses, and other support matters • Collaborate with Development, Product, Sales, and Customer Success to investigate issues, coordinate resolutions, and communicate customer updates • Support customer-facing teams with technical guidance and product information • Maintain and update support documentation, troubleshooting guides, standard operating procedures, and knowledge base articles • Identify recurring issues, product limitations, and customer feedback to support continuous product and process improvement

🎯 Requirements

• 2+ years of experience in customer or technical support, preferably in a B2B SaaS or technology environment • Ability to troubleshoot technical issues, analyze customer reports, reproduce problems, and collect relevant diagnostic information • Basic understanding of APIs, HTTP requests, and JSON, with hands-on experience in Postman or similar tools • Experience working with ticketing systems (Jira, Zendesk, or similar) and following SLAs • Experience working with technical documentation, knowledge bases, and internal support procedures • Ability to prioritize requests, manage multiple tickets simultaneously, and escalate complex issues effectively • Strong analytical, problem-solving, and organizational skills, with attention to detail • Ability to work independently while collaborating effectively with cross-functional teams, including developers and customer-facing departments • Willingness to identify process improvement opportunities and contribute ideas to enhance support workflows and service quality • English: B2 level or higher, with strong written and verbal communication skills • Practical experience with PostgreSQL and MongoDB for basic data checks • Experience with Confluence and Jira as part of daily support workflows • Russian: B2+ level

🏖️ Benefits

• Remote-first setup: work from anywhere in the world (excluding Russia and Belarus) • Predictable schedule: full-time, 5/2, with the working day starting around 12:00–13:00 CET/CEST for overlap with the team and customers • Real ownership from day one • A collaborative team with a startup spirit and a clear path to grow • Work on a technically challenging, fast-growing product at the intersection of OSINT, AI, and cyber intelligence • Equal-opportunity, diverse, and inclusive work environment

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