NOC Engineer – SonicWall, IT Infrastructure & Support

🕒 October 3

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐 Network Operations

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Monitor, diagnose, and resolve issues involving servers, networks, Microsoft 365, virtualization, backups, security solutions, and cloud/on-premises environments • Provide technical support to customers via phone, email, and ticketing systems • Diagnose and resolve issues involving servers, PCs, laptops, mobile devices, networks, cloud solutions, and on-premises environments • Administer and support SonicWall physical and virtual appliances • Perform root cause analysis and troubleshoot recurring IT issues • Administer and support Microsoft 365, antivirus, anti-spam, email archiving, and managed backup solutions • Support server environments and virtualization solutions • Respond to system-generated alerts and service requests • Provide technical support and escalation assistance to Tier 1 engineers • Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system • Escalate complex issues appropriately and contribute to meeting SLA and service performance metrics

🎯 Requirements

• 2+ years of IT experience, preferably in NOC, IT infrastructure, or technical support environments • Hands-on experience with SonicWall physical and/or virtual appliances • Experience with Microsoft Online Services / Microsoft 365 • Strong knowledge of IT infrastructure, networking, and troubleshooting • Experience supporting server hardware and software • Knowledge of or experience with virtualization solutions • Experience with Backup and Disaster Recovery (BDR) solutions • Experience working with ticketing systems and providing direct customer support • Strong communication, analytical, and problem-solving skills • Ability to independently manage multiple incidents and priorities in a fast-paced environment • Certifications or additional knowledge in SonicWall, Cisco, VMware, Microsoft Server, Microsoft 365, CompTIA A+, or CompTIA Network+ are a plus

🏖️ Benefits

• Remote position

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