Customer Service Specialist – Junior

🔥 4 minutes ago

🌐 Serbia, Poland, +1 more countries – Remote

🇷🇸 Serbia – Remote 🇵🇱 Poland – Remote 🇬🇪 Georgia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Process requests to enable new providers and currencies for the casino • Check the functionality of newly enabled providers and currencies in the casino • Collect required documents from clients and verify that all necessary documents are provided according to the required list • Perform technical configuration of new projects • Prepare invoices and various reports for clients • Communicate with clients and collaborate with other Game Aggregator teams • Inform clients about important changes and monitor the implementation of these changes • Support client operations and project configuration for the SOFTSWISS Game Aggregator • Process requests, check functionality, manage documentation, and communicate important changes to clients

🎯 Requirements

• Written and spoken English at B1–B2 level • Written and spoken Russian at least B2 level • Strong self-organisation, multitasking skills, and attention to detail • Ability to prioritise tasks effectively • Ability to independently search for, analyse, and systematise information

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events