Junior Support Manager

🔥 0 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟢 Junior

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Process requests from clients in the Jira helpdesk system • Maintain the performance of the gaming infrastructure • Interact with associated departments and partners’ helpdesk systems • Provide reliable first-line support and operational monitoring • Ensure stable performance of the gaming infrastructure • Resolve client requests across internal and partner systems

🎯 Requirements

• Higher or incomplete higher education / technical education is an advantage • B2+ level of English • B2+ level of Russian • Work experience in support of helpdesk systems is desirable • Technical support experience (the second line) is nice to have • Ability to work a 2/2/3 schedule from 5 am to 5 pm/9 am to 9 pm (GMT+3), or a 5/2 schedule from 10 am to 7 pm (GMT+3), depending on team needs

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events

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