Junior Technical Operations Manager

Job not on LinkedIn

🔥 50 minutes ago

🌐 Poland, Georgia – Remote

infoinfo

⏰ Full Time

🟢 Junior

🔧 Technical Program Manager

🚫👨‍🎓 No degree required

🗣️🇷🇺 Russian Required

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Logo of SOFTSWISS

SOFTSWISS

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Handle technical operations requests from first-line support about transaction issues and payment methods • Roll out customization for new clients • Customize payment methods on clients’ websites • Troubleshoot transactions and payment methods • Maintain payment-system efficiency • Interact with payment systems • Analyze payment-problem patterns and report findings • Collaborate with 2nd-line support, Finance, Account Managers, and B2C departments

🎯 Requirements

• Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line) • Clear understanding of how the Payment System works • Strong knowledge of transactions flow • Knowledge of the basics of WEB architecture • Higher or incomplete higher education; preference for graduates of technical universities • English and Russian not lower than Upper Intermediate level • Knowledge of the basics in programming (data types/basic operators/functions) • Experience with JIRA, Jenkins, and GitLab is nice to have • Experience with monitoring systems (ELK) is nice to have • Understanding of information and application security, SSH, and access credentials is nice to have

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events

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