Field Solutions Engineer – Database

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SolarWinds

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

SolarWinds is a provider of IT infrastructure and operations management software that helps organizations monitor, observe, and manage hybrid IT environments. Its portfolio includes monitoring and observability, database performance, incident response, and IT service management (ITSM) tools, offered as SaaS and self-hosted solutions with AI and automation features to improve operational resilience and speed incident response.

📋 Description

• Pre-Sales Ownership: Own the end-to-end SE strategy for database-focused customer engagements across EMEA, including meeting agenda design, story arc, technical approach, and follow-through. • Product Demonstrations & Webinars: Conduct compelling online and on-site demonstrations of SolarWinds Database Performance Analyzer (DPA), SQL Sentry, Database Observability (DBO), and related database solutions, tailoring messaging to the customer's specific database challenges and environment. • Technical Discovery & Solution Design: Lead deep discovery sessions with customers to understand their database landscape, performance pain points, and operational goals. Assess the customer's current database infrastructure and recommend solutions that improve performance, scalability, and operational efficiency, defining project scope, success criteria, and timelines. • Value Articulation: Clearly articulate the value proposition of SolarWinds database solutions in the context of the customer's unique requirements, using consultative and value-based selling techniques. Translate technical database metrics into business outcomes that resonate with both technical and executive stakeholders. • Technical Advisory: Advise Inside and Outside Sales in all technical pre-sales functions related to database monitoring and management, providing expert guidance to Account Executives and Channel Partners on the optimal database solutions to address customer requirements. • Complex POC Execution: Design and execute complex Proof of Concept (POC) and Proof of Value (POV) engagements across multi-database environments (SQL Server, Oracle, MySQL, PostgreSQL, and others), including cloud and hybrid scenarios. Anticipate and mitigate technical and organisational risk throughout the evaluation process. • Product Configuration & Troubleshooting: Perform advanced pre-sales technical support duties, including DPA/DBO/SQL Sentry configuration, agent deployment, environment setup, and troubleshooting of customer issues during evaluations. • Customer & Product Feedback: Convey structured customer feedback, including feature requests, competitive intelligence, and product issues, to Product Management and Development teams. Help shape internal best practices based on field experience with database customers. • Continuous Learning & Enablement: Maintain and continually upgrade deep technical understanding of the SolarWinds database product portfolio and broader database technologies. Provide training, mentoring, and knowledge transfer to other team members, and deliver Sales/Partner enablement sessions as required. • Events & Field Presence: Present at partner events, trade shows, and industry conferences. Travel to partner sites for training and enablement. Maintain a strong on-site presence with key database customers across the EMEA region.

🎯 Requirements

• 3-4 years in a dedicated pre-sales or solutions engineering capacity, ideally within a software vendor or systems integrator environment, with a strong focus on database technologies. • Deep database expertise across one or more of the following: Microsoft SQL Server, Oracle, MySQL, PostgreSQL, NoSQL databases (MongoDB, Cassandra), SAP HANA, and/or IBM DB2. • Solid understanding of database performance monitoring, query tuning, indexing strategies, wait-type analysis, and capacity planning. • A strong blend of technical ability, sales acumen, and exceptional customer interaction skill, comfortable leading executive-level conversations and deep technical database workshops alike. • Fluent English speaker with exceptional oral and written communication and presentation skills. The ability to distil complex database performance topics into clear, compelling narratives is critical. Arabic language is preferred. • Proven experience with cloud-based database services including AWS RDS, Azure SQL Database, Azure SQL Managed Instance, Google Cloud SQL, and Aurora. Understanding of hybrid cloud database architectures is highly desirable. • Strong reasoning, analytical, and technical troubleshooting skills with the ability to navigate complex customer database environments. • Bachelor's degree in a relevant Business, Computing, or Engineering discipline or equivalent professional experience.

🏖️ Benefits

• SolarWinds is an Equal Employment Opportunity Employer • All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice