Customer Service Representative

🕒 November 13, 2025

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solvo Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.

📋 Description

• Brindar soporte excepcional a clientes externos mediante correo electrónico • Analizar y resolver problemas de clientes de manera rápida y efectiva • Mantener un conocimiento profundo de los productos y servicios • Escalar problemas complejos y gestionar disputas • Orientar a los clientes sobre actualizaciones, cambios y asuntos urgentes • Colaborar con equipos internos para proponer mejoras • Realizar capacitaciones periódicas para clientes • Crear documentación de soporte • Cumplir con los niveles de servicio (SLAs) • Preparar contenido para diferentes plataformas

🎯 Requirements

• Bachillerato (preferible estudios técnicos o universitarios) • Mínimo 2 años en atención al cliente (cualquier industria) • Inglés avanzado (escrito y hablado) – requisito indispensable • Manejo de aplicaciones SaaS • Software como Microsoft Teams, Zoom, Microsoft Office • Excelentes habilidades de comunicación escrita y verbal • Capacidad para trabajar de forma independiente y en equipo • Organización, atención al detalle y manejo de múltiples tareas • Adaptabilidad a entornos dinámicos tipo contact center • Proactividad, ética laboral y orientación a resultados

🏖️ Benefits

• Indefinite term contract • Full time • 100% Remoto • Trabajo desde Medellín, Bogotá, Barranquilla, Bucaramanga y Cali • Capacitación periódica para clientes