Senior Java Product Support Engineer

🕒 April 10

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Sonatype

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

💰 $80M Private Equity Round on 2018-09

Cybersecurity • Software • SaaS

Sonatype is a leader in software composition analysis (SCA) and software supply chain management. The company provides solutions to automate software supply chain security, build centralized components, control open source risks, and simplify software bill of materials (SBOM) compliance. Sonatype offers tools such as Nexus Repository, Repository Firewall, Lifecycle, and SBOM Manager, which help developers deliver quality code securely and manage vulnerability risks. Sonatype integrates with numerous tools and languages, supporting dev, security, and ops teams to ensure secure deployments. The company is recognized for its end-to-end software supply chain solutions that leverage artificial intelligence to predict and intercept malicious components, enhancing security across industries such as financial services and technology.

📋 Description

• Debug and troubleshoot incidents with Sonatype products and solutions • Reproduce defects and file actionable issues for product engineering • Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more) • Represent Technical Support and customer interests in Engineering and Product Management discussions • Assist product management in developing and prioritizing enhancement lists • Summarize, communicate, and escalate customer experiences to management • Contribute to and maintain our Knowledge Base • Contribute to our diagnostic tools and utilities, and create new ones • Respond to customer inquiries via support cases, email, chat, and phone

🎯 Requirements

• 4+ years experience supporting complex enterprise software solutions • Strong ability to read and understand Java code is necessary • Experience using Rest APIs • Experience with testing and/or development of production quality Java based web applications • Solid experience with Linux command line tools • Experience with SQL databases (PostgreSQL is a plus) • Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL) • Experience with scripting languages (Python, Bash, Typescript, etc.) • Experience with a major cloud platform like AWS, Azure or GCP • Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.) • Experience with container technology like Docker, Kubernetes or similar. • Exceptional communication skills --> Written and verbal • Solid English proficiency • Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges

🏖️ Benefits

• Parental leave • Diversity and inclusion working groups • Flexible working practices • Equal-opportunity employer