Senior Developer, Zuora Billing

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

Cybersecurity • SaaS

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Enhance Zuora Billing capabilities using a hands-on approach to configure and maintain Zuora product catalog • Develop and maintain Zuora workflows and automations using standard platform features and best practices • Accelerate configuration, troubleshooting, and solution exploration using Zuora AI capabilities while validating outputs for accuracy, security, and compliance • Design, build, and support integrations with upstream/downstream systems using Zuora APIs • Deliver technical designs, estimates, and delivery plans, and collaborate with Solution Architects and cross-functional stakeholders • Promote engineering discipline across the team: testing, peer reviews, environment hygiene, and operational readiness • Troubleshoot complex billing issues across configuration, data, and integrations; perform root cause analysis and implement sustainable fixes • Produce and maintain high-quality technical documentation and use AI tools to improve draft quality, structure, and completeness • Implement and support data migration and cutover activities for changes impacting Zuora Billing

🎯 Requirements

• 8+ years of hands-on experience implementing, maintaining and supporting Zuora Billing solutions (e.g. workflows, automations) in a production environment using standard features and following platform best practices • Strong knowledge of core Zuora concepts: product catalogue, rate plan charges, subscriptions/amendments, proration, billing runs, invoicing, credit memos/debit memos, and common finance/billing controls • Proficiency with Zuora APIs and data access (e.g., REST APIs, Data Query) and solid understanding of integration patterns with CRM/ERP/middleware • Strong problem-solving skills with evidence of root cause analysis across configuration, data, and integration issues • Practical experience using AI tools (e.g. Zuora AI, Zuora workflow AI, Microsoft Copilot) to accelerate development, documentation, research and to explore platform functionality, while applying sound judgement to verify accuracy and protect sensitive data • Experience producing technical documentation and operational runbooks that enable reliable support and knowledge transfer • Strong communication skills and ability to collaborate effectively with cross-functional technical and business teams in a global, matrixed environment • Professional maturity and ability to operate calmly in business-critical situations, taking accountability through to resolution • Zuora certifications (e.g., Zuora Billing Administrator, Zuora Billing Consultant, or equivalent)

🏖️ Benefits

• Sophos operates a remote-first working model • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing