Senior Manager, Incident Response

🕒 January 27

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

Cybersecurity • SaaS

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Manage teams of IR consultants to coordinate engagement work across multiple customers and teams. • Responsible for all aspects of people management, including recruiting, training, employee performance management and development. • Responsible for the success and the overall delivery of IR consulting engagements. • Directly lead and manage customer cyber security incidents by guiding customers through investigation, scoping, containment, and remediation. • Lead and manage incident readiness engagements that help prepare Sophos customers for a cyber security incident. • Work closely with other internal stakeholders, including leadership, the Resource Coordinators, Project Managers, Sales, Sales Engineering, Product, Marketing, Operations, other delivery practices. • Oversee, establish, and improve delivery governance, methodologies, best practices, procedures, and other practice initiatives. • Act as a point of escalation and resolution for customer satisfaction issues and strategic projects. • Understand skill gap on teams and create action plans to improve these gaps. • Track Key Performance Indicators KPI (utilization rates, consulting growth, engagement management) to ensure a steady case load and proper staffing. • Produce high-quality written and verbal reports, presentations, recommendations, and findings to customer management. • Demonstrate industry thought leadership through blog posts and other public speaking events. • Participate in leadership, cross-functional and sales meetings on a regular basis. For example, QBR’s, Executive Briefings, business performance and scoping calls. Serve as subject matter expert in a cyber incident response area. • Serve as a technical/managerial liaison between the senior/global practice leadership and the delivery consultants. • Identify pre-sales opportunities and assist with other pre-sales opportunities assigned to you. • Stay abreast of current industry trends, public disclosures and new technology through professional associations, trade journals, networking, and associated training and seminars. • Effectively communicate with clients, peers, leadership, and executives on the topic of incident response. • Mentor incident response team leads and consultants.

🎯 Requirements

• Team leadership experience in a consulting environment. • Experience conducting and managing incident response investigations for organizations, investigating targeted threats. • Strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations. • Strong technical communication skills (oral and written) including experience briefing executive management and desire to work with clients to solve complex security issues, including at times in crisis situations. • Excellent verbal and written communication skills with experience briefing executive management. • Possess a desire to work with clients to solve complex security issues, including at times of crisis. • Ability to drive cross functional teams towards a common objective. • Experience working with global, remote, multi-cultural teams. • Ability to prioritize, delegate and complete tasks within tight timeframes to meets deadlines. • High attention to detail with strong analytical skills. • Strong interpersonal skills, self-starting, proactive, motivated, team player. • Results orientated and customer focused. • Ability to demonstrate initiative and good judgment in resolving issues. • Effective at managing conflict and negotiating with stakeholders. • Experience mentoring and leading technical teams in a matrixed consulting environment. • 10+ years of information security experience (Desired). • Experience working with Cyber Insurers and Law Firms (Desired). • Professional degree relevant to cybersecurity or equivalent work experience (Desired). • Technical or professional certifications, such as GCFA, CISA or CISSP, are a plus (Desired).

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing