Wellness Success Manager

Job not on LinkedIn

🕒 April 13

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 54%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spectrum.Life

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 Series A on 2023-02

Healthcare • Consulting • Food & Beverage

Spectrum. Life is a digital health company providing a comprehensive platform for health and wellbeing. They offer services for digital health, mental health, and wellbeing, targeting members, employees, and students through customisable engagement platforms. Spectrum. Life acts as a whole-of-health partner for large organisations in the UK, Ireland, and internationally, focusing on transformative digital health experiences. Their offerings include mental health support through digital platforms and apps, workplace wellness solutions, and health education. The company collaborates with health systems and businesses to deliver accessible and customizable care solutions aimed at engaging, empowering, and transforming individual lives.

📋 Description

• Actively manage key wellness clients for a valued insurance partner • Manage client communications, relationships, management information, commercial discussions, feedback, and service-related discussions • Understand and contribute to all elements of service delivery • Contribute to commercial success through contract growth, bids, tenders, client retention, and support for BDMs and the Head of Wellness Delivery • Create monthly reports covering client engagement, trends, successes, and challenges • Maintain knowledge and CPD through research and continued learning • Support communications delivery and all aspects of event management • Provide support and guidance to team members and promote team wellbeing • Identify opportunities to improve the wellness proposition using client insights and trends • Lead and manage internal and external stakeholder relationships, including third parties and proposition, marketing, new business, and account management teams • Monitor trends and successes across existing client programmes • Develop wellbeing delivery strategies with partners • Leverage partner experts to optimize programme delivery • Support clients through onsite/remote workshops and scoping meetings • Support corporate sales teams in presenting and delivering wellness offerings • Serve as a single point of contact for wellness services to specific clients • Become an expert on partner wellness and screening services • Manage operational delivery of wellness programmes for assigned clients • Build and maintain client and Account Manager/BDM relationships • Coordinate strategic partner service-provider activities • Provide connected programmes across service providers • Ensure seamless booking of third-party providers • Promote programmes through communications and campaigns • Collect data and report on programme effectiveness • Manage centralized reporting and feedback across providers • Stay current with workplace wellbeing developments • Support wider departmental goals and other business requests

🎯 Requirements

• A Customer Focused Attitude to deliver best in class • Ability to work on own initiative and complete tasks efficiently and accurately • Excellent administrative and customer service skills • Problem-solving and self-starter ability • Experience using CRM/Salesforce or task management software • Adaptability to software and systems • Proficient in MS Office Suite • Excellent verbal and written communication skills • Experience working in a corporate business environment • Account Coordination/Account Management experience essential • Exposure to delivering Health & Wellbeing consultancy services • Strong operational background • Strong communication with stakeholders of all levels • Excellent attention to detail • Degree is not essential, but ability to learn technical skills, build relationships, communicate effectively, and adopt a team approach • Experience in Event Planning • Keen interest in wellbeing and supporting clients’ wellbeing agendas • Desirable: experience working in a similar role or industry • Desirable: Health Promotion expertise • Desirable: experience with ADOBE

🏖️ Benefits

• Competitive salary commensurate with experience • 10% Quarterly Quality Award • Employee Benefits • Flexible remote work environment, allowing you to work from anywhere in ROI • 25 days of Annual Leave • 24/7 EAP • A wide range of health and wellbeing supports • Extensive list of employee perks and benefits

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