Ecommerce Operations Specialist

🕒 February 25

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Spotlight Media

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🛍️ eCommerce

📱 Media

🤝 B2B

eCommerce • Media • B2B

Spotlight Media is a full-service TikTok Shop partner agency that cold-starts and scales consumer brands on TikTok Shop by handling end-to-end shop management, paid media, affiliate and creator management, livestream shopping, and branded content production. They combine strategy, creator networks, and data-driven paid campaigns to drive rapid GMV growth, viral product launches, and sustained eCommerce performance for clients.

📋 Description

• Register campaigns, flash sales, and backend promotions • Execute day-to-day TikTok Shop backend operations, including: Campaign setup and monitoring, Product and shop management, In-system sampling workflows, Content tracking and GMV delivery, Coordinate sample orders and product logistics, Support CRM campaign setup, Monitor shop health, inventory status, listings, and campaign readiness, Proactively flag operational risks or issues • Manage creator and affiliate communication and coordination • Draft and maintain creator content guidelines and briefing documents • Track sample requests, deliveries, posting status, and creator compliance • Support affiliate and paid collaboration programs from sourcing through posting • Oversee and guide VA execution related to creator communication, sampling, and data entry • Identify strong-performing TikTok Shop content and surface top creatives • Support creative rotation by flagging ads for testing or boosting • Maintain content and performance documentation for cross-functional teams • Track and analyze key metrics including GMV, traffic, conversion rate, CTR, CTOR, and content volume • Conduct funnel analysis and surface insights to improve performance • Maintain accurate trackers, reports, and internal documentation • Support weekly and monthly reporting for internal teams and brand partners • Work closely with Ads, Creative, Operations, and external partners • Support assortment launches, promotions, pricing updates, and campaign registrations • Ensure alignment and smooth execution across all initiatives

🎯 Requirements

• 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, or digital marketing • Hands-on experience with TikTok Shop strongly preferred • Experience with Amazon, Shopify, DTC, or other marketplaces is a plus • Strong analytical skills; comfortable working with spreadsheets and dashboards • Understanding of creator workflows, affiliate mechanics, and content-driven commerce • Excellent written and verbal communication skills in English • Ability to operate in a fast-paced, evolving environment with minimal oversight • Growth mindset with interest in expanding scope over time

🏖️ Benefits

• Work at the cutting edge of social commerce and TikTok Shop • Real ownership and responsibility from day one • Exposure to high-growth brands and creator ecosystems • Clear growth path into senior ecommerce or account management roles • Collaborative, high-performance team culture