Global Care Navigator

🔥 1 hour ago

🇳🇿 New Zealand – Remote

💵 NZ$80.8k - NZ$92.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Care Navigator

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Support members through their mental health care journey and connection to care • Maintain availability for incoming phone, chat, and email interactions in fluent languages • Manage care coordination, including platform sign-up, technical troubleshooting, intake information, appointment scheduling and cancellation, and service explanations • Conduct clinical needs assessments and develop action plans with appropriate care referrals • Assess and manage member crises, including suicide risk, through in-the-moment support, triage, safety planning, and follow-up • Provide consultation, psycho-education, empathy, and motivational assistance for mental health, substance use, and family or relationship concerns • Conduct management consultation intake for global members and customers • Identify and resolve barriers or disruptions to care and technical issues submitted by members and providers • Research and document crisis resources for members in different countries • Learn current and new workflows and policies through online and live training • Summarize patient interactions in English in online documentation systems • Coordinate with internal teams to identify, report, and resolve issues • Participate in staff meetings, case consultations, training, and special internal projects • Follow confidentiality, compliance, ethical, and Spring Health policies • Track performance through connection-to-care, productivity, and member-satisfaction KPIs

🎯 Requirements

• Registered Psychologist, Registered Psychotherapist, or Registered Social Worker with a master’s degree and appropriate credentials in New Zealand • Current registration with the appropriate New Zealand authority and a current practicing certificate to work independently within scope • Minimum of 2+ years of direct clinical care experience post licensure • Excellent written and verbal English • Comfortable interacting with members worldwide • Comfortable using multiple computer platforms simultaneously and learning new systems • Flexibility to work on at least 3 holidays per year • Available Monday–Friday, 9:30 AM–6:00 PM NZDT • Ability to provide high-touch customer service in a fast-paced, ambiguous, and changing environment • Additional fluency in Spanish and Canadian French is a plus

🏖️ Benefits

• Supplementary health insurance coverage, including top-level packages and dependent coverage • 20 no-cost therapy sessions for the employee and dependents via Spring Internal within 60 days of start date • Professional Development Reimbursement for relevant learning and development expenses • Four-week fully paid sabbatical after the four-year Springaversary • Flexible work arrangement (remote) • Equal opportunity workplace and reasonable accommodations for qualified individuals with disabilities and disabled veterans

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume