Mid-Level Customer Success Analyst, Civil Engineer

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗼 Civil Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Starian

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2025

🏗️ Construction

⚖️ Legal

💼 Consulting

💰 $118.1M Private equity on 2025-09

Construction • Legal • Consulting

Starian is a SaaS company that builds, acquires and operates specialist software ecosystems to boost productivity, process management and standardization for enterprises. It offers integrated vertical solutions for the construction industry, legal departments, operational efficiency and governance & compliance, using automation, data analytics, AI and robotic monitoring to streamline workflows and manage risk. Starian serves thousands of B2B customers internationally and focuses on end-to-end, sector-specific platforms that connect pre-construction to post-sale, legal process automation, and ethics/compliance channels.

📋 Description

• Manage a portfolio of customers during the ongoing phase • Guide the customer journey through a consistent follow-up cadence, clear action plans, and a strong focus on results • Ensure platform adoption and engagement by connecting system usage to real-world construction project outcomes • Proactively identify and resolve issues, mitigate risks, and ensure customers achieve their expected objectives • Handle commercial negotiations when necessary to support customer retention • Identify expansion opportunities within the portfolio, such as new construction projects, upselling, and cross-selling, in partnership with the relevant teams • Analyze portfolio data—including usage, engagement, and customer health—to inform decision-making

🎯 Requirements

• Completed degree or currently pursuing a degree in Civil Engineering, Architecture, or a related field • Experience in the construction industry, preferably with construction companies or real estate developers • Intermediate to advanced proficiency in Excel and Microsoft Project • Experience in sales or Customer Success • Experience with construction planning and/or cost management, as well as ERP systems such as Sienge, TOTVS, Mega, or similar platforms • Availability for occasional travel during the year • Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts • Digital mindset, curiosity about emerging technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes

🏖️ Benefits

• Meal or food allowance • Health and dental insurance • Home office allowance • Profit-sharing and results-based bonus • Home office setup kit voucher • Life insurance • Birthday day off • GoGood | Conexa • Health and wellness program • Partner discounts and benefits • Availability for occasional travel during the year

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