Customer Service Associate, German

🕒 October 28, 2025

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Monitor and manage ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds • Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities • Respond to client employee and business partner queries and requests effectively based on defined standards and contract requirements • Perform HR data entry, including data validation, completely and accurately as defined by the standards and client contract • Provide HRIS navigation support to clients • Recognize and deal appropriately with sensitive and confidential information • Participate in projects as needed and assigned

🎯 Requirements

• Basic understanding of MS Office tools such as Excel, Word, and PowerPoint • Advanced English and German skills • 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment • Experience in customer service or working with HR and payroll data would be an asset • Flexibility to support a global and fast paced environment • Attention to detail • Excellent written and verbal skills • Self-motivated and a willingness to learn

🏖️ Benefits

• Private medical care (Luxmed) • Possibility to work from home • Possibility for development within a multinational organization • Attractive benefits package • Excellent work atmosphere