Salesforce Business Analyst, English, Spanish

🕒 September 14

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐🕵️ Salesforce Analyst

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OSF Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

OSF Digital is a global AI-powered digital transformation leader that specializes in delivering innovative commerce solutions and services. As a trusted Salesforce partner for over 14 years, OSF Digital collaborates with businesses to leverage sophisticated technology and data-driven insights to enhance customer experiences, streamline operations, and drive growth. With a strong focus on omnichannel commerce, OSF Digital helps clients navigate their digitalization journey, ensuring exceptional outcomes through advanced solutions and expertise, particularly in the Salesforce ecosystem.

📋 Description

• Gather, analyze, and document business requirements for implementations, enhancements, and continuous improvements on the Salesforce platform • Analyze and map business processes, identifying opportunities for optimization and alignment with Salesforce best practices • Collaborate with architects, developers, and technical teams to define scalable and efficient Salesforce solutions • Support Salesforce platform configuration and participate in functional and user acceptance testing (UAT) • Develop training materials and deliver training sessions for end users • Provide ongoing support to maximize adoption of implemented solutions • Ensure data integrity and quality in Salesforce, supporting data migration, cleansing, and governance • Serve as the primary point of contact between business areas and technical teams throughout the project lifecycle • Create and maintain reports and dashboards to provide strategic insights and support decision-making • Stay current with Salesforce features, releases, and best practices, recommending enhancements and continuous innovation initiatives

🎯 Requirements

• Strong business acumen, with the ability to understand organizational operations and processes • Customer-focused, with a commitment to improving the user experience • Critical thinking and strong analytical and problem-solving skills • Strategic perspective to align Salesforce initiatives with organizational objectives • Experience with change management and supporting organizational transformation processes • Ability to influence and negotiate with stakeholders • Innovative mindset and commitment to continuous improvement • Resilience, adaptability, and a proactive approach • High ethical standards and responsibility in handling data • Strong knowledge of the Salesforce platform, its features, and best practices • Experience gathering, analyzing, and documenting business requirements • Experience mapping and analyzing processes • Knowledge of Salesforce configuration, including Workflows, Validation Rules, and Custom Objects • Experience testing and validating solutions • Knowledge of data management, including data analysis, migration, quality, integrity, and governance • Experience creating and maintaining reports and dashboards • Basic project management knowledge • Excellent verbal and written communication skills • Strong relationship-building and stakeholder management skills • Attention to detail and a focus on delivery quality • Advanced English proficiency • Advanced Spanish proficiency

🏖️ Benefits

• Meal or food allowance • Medical insurance • Dental insurance • Life insurance • Gympass • Home office or education allowance • Development programs • Development and training program • Incentive for obtaining professional certifications • Language program • Employee referral bonus program • Inclusive, accessible, and welcoming environment • Necessary resources for accommodations during the selection process

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