Business Finance Manager, BPO Experience

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🕒 November 20, 2025

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SummitNext

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🤝 B2B

💳 Fintech

B2B • Customer Experience • Fintech

SummitNext is a global outsourcing partner headquartered in Malaysia, specializing in scalable and cost-effective solutions for various business needs. With a focus on customer experience optimization, recruitment process outsourcing, and operational support, SummitNext helps companies scale efficiently by providing tailored solutions in talent-rich regions. Their expertise extends to ensuring security and compliance while integrating advanced technologies like AI for enhanced operational effectiveness, making them a trusted partner for businesses looking to grow without the burden of overheads.

📋 Description

• Prepare and manage monthly financial forecasts, variance analysis, and performance reports • Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes • Develop financial models to evaluate the impact of operational and workforce decisions on profitability • Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals • Track and report business KPIs across clients, projects, and delivery centers • Provide insights and recommendations to maximize revenue realization and margin improvement • Support pricing, costing, and profitability analysis for existing and new client engagements • Drive accountability for budget adherence across cost centers and client programs • Collaborate with cross-functional teams to identify cost optimization opportunities and operational efficiencies

🎯 Requirements

• Minimum 5 years of experience in Business Finance / FP&A within a BPO or Call Center environment • Strong analytical and quantitative skills • Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism • Advanced Excel and financial modeling skills; experience with BI/reporting tools such as Power BI or Tableau is an advantage • Excellent communication skills with the ability to present complex data to non-finance stakeholders • Capable of working independently in a fully remote environment supporting US time zones • Detail-oriented, proactive, and able to manage multiple deliverables under tight timelines