Service Desk Agent, Mandarin, English

🕒 July 25

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

✨ Agent

🚫👨‍🎓 No degree required

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sunbytes

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Sunbytes is a comprehensive service provider specializing in technology, human resources, and cybersecurity solutions for businesses of all sizes. With a focus on providing tailored services such as software development, penetration testing, and HR solutions, they help organizations streamline operations while ensuring security and efficiency. Sunbytes stands out with its dedicated resources including teams of developers and consultants to meet the unique needs of clients across various industries such as FinTech, healthcare, and education.

📋 Description

• Receive and handle incoming support requests via ticket system, email, and phone. • Manage daily Active Directory tasks, including creating user accounts, resetting passwords, and disabling accounts for leavers. • Support end-users with Windows 10/11 issues, software installation, Windows updates, and driver updates. • Assist remote users with basic VPN connection issues. • Escalate complex or unresolved issues to the Level 2 team with clear notes. • Deliver timely, professional technical support and maintain service standards and customer satisfaction across Southeast Asia.

🎯 Requirements

• 1–2 years of proven experience in an IT Service Desk or Helpdesk role. • Comfortable with Active Directory basics, including resetting passwords, unlocking accounts, and creating users. • Solid experience troubleshooting Windows 10/11 errors and installing standard applications. • Experience helping users troubleshoot VPN client connections and Wi-Fi issues. • Fluent in Mandarin and English (Written & Spoken) for user communication. • Patient, polite, and eager to help users resolve their problems. • Good time management and ability to research solutions and figure things out independently. • Availability for 24x7 shifts, including weekend and night shifts, with a maximum of 45 hours per week.

🏖️ Benefits

• Leave: Following Malaysia's Employment Law. • Shift Allowances for the Night shift. • Access to training programs and sponsorship for IT certifications. • Annual salary review. • Performance-based bonus.