Supervisor

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sunbytes

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🔒 Cybersecurity

💳 Fintech

Cybersecurity • Fintech • Healthcare

Sunbytes is a comprehensive service provider specializing in technology, human resources, and cybersecurity solutions for businesses of all sizes. With a focus on providing tailored services such as software development, penetration testing, and HR solutions, they help organizations streamline operations while ensuring security and efficiency. Sunbytes stands out with its dedicated resources including teams of developers and consultants to meet the unique needs of clients across various industries such as FinTech, healthcare, and education.

📋 Description

• Oversee daily Service Desk ops and ensure SLA compliance. • Manage ticket queues, prioritize issues, and handle escalations. • Coordinate with teams to resolve incidents quickly. • Monitor KPIs (FCR, AHT, CSAT) and report performance. • Maintain updated SOPs and drive continuous process improvements. • Coach the team and build a strong, collaborative culture. • Ensure effective use of ITSM tools and compliance with security standards. • Run bi-weekly KPI review meetings, lead post-incident reviews and corrective actions. • Build real-time KPI dashboards, plan annual training based on skill gaps.

🎯 Requirements

• Minimum 3 years of experience in Service Desk, IT Operations, or related IT support environments, with proven supervisory or team-lead responsibilities. • Fluent in English and Mandarin. • Proficient with ITSM tools, automation, and monitoring platforms. • Solid knowledge of SLAs, KPIs, and support workflows. • Strong leadership, coaching, data-driven decision-making. • Clear communication and stakeholder management. • Resilient, adaptable under pressure.

🏖️ Benefits

• Leave: 30 days per year, including all holidays (based on a 12-month contract). • Learning & Development: Access to training programs and sponsorship for IT certifications. • Compensation Growth: Annual salary review and performance-based bonus.