Tech Lead, English, Mandarin

🔥 26 minutes ago

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Sunbytes

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Sunbytes is a comprehensive service provider specializing in technology, human resources, and cybersecurity solutions for businesses of all sizes. With a focus on providing tailored services such as software development, penetration testing, and HR solutions, they help organizations streamline operations while ensuring security and efficiency. Sunbytes stands out with its dedicated resources including teams of developers and consultants to meet the unique needs of clients across various industries such as FinTech, healthcare, and education.

📋 Description

• Serve as an escalation point and resolve complex technical issues • Handle customer inquiries via phone, email, chat, or portal • Coordinate with teams to resolve incidents quickly • Create new Active Directory user accounts, reset passwords, and disable accounts for leavers • Support end-users with Windows 10/11 issues, including software installation, Windows updates, and driver updates • Assist remote users with VPN connection issues so they can access company data • Document, maintain, and update the knowledge base • Communicate with clients when needed • Help oversee the Service Desk Team across the APAC region • Ensure timely incident resolution and service quality and compliance for the team supporting the US partner

🎯 Requirements

• Around 2–4 years of experience in a technical support or service desk role • Leadership experience is a plus • Fluent in English and Mandarin, written and spoken • Active Directory user management, password resets, account unlocks, user creation, and terminations • VPN support and troubleshooting for remote and domain-joined devices • Windows 10/11 troubleshooting, including driver updates, OS updates, software installation, and basic issue diagnosis • macOS knowledge is a plus • Good communication skills and ability to lead small teams • Detail-oriented with strong organizational and follow-through skills • Ability to work 5 days per week with 2 days off and weekend shifts, up to 45 hours per week

🏖️ Benefits

• 30 days of leave per year, including all holidays (based on a 12-month contract) • Competitive shift allowances for night/weekend shifts • Access to training programs • Sponsorship for IT certifications • Annual salary review • Performance-based bonus