Tech Lead

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Sunbytes

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🔒 Cybersecurity

💳 Fintech

Cybersecurity • Fintech • Healthcare

Sunbytes is a comprehensive service provider specializing in technology, human resources, and cybersecurity solutions for businesses of all sizes. With a focus on providing tailored services such as software development, penetration testing, and HR solutions, they help organizations streamline operations while ensuring security and efficiency. Sunbytes stands out with its dedicated resources including teams of developers and consultants to meet the unique needs of clients across various industries such as FinTech, healthcare, and education.

📋 Description

• Serve as an escalation point and resolve complex technical issues. • Handle customer inquiries via phone, email, chat, or portal. • Coordinate with teams to resolve incidents quickly. • Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers. • Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers. • Assist remote users with VPN connection issues to ensure they can access company data. • Document, maintain and update the knowledge base. • Communicate with clients when needed.

🎯 Requirements

• Around 2-4 years of experience in a technical support or service desk role. • Experience in leadership roles is a plus. • Fluent in English, and Mandarin, both written and spoken. • Active Directory: User management, password resets, account unlocks, user creation, and terminations. • VPN Support for End Users: General troubleshooting for remote and domain-joined devices. • Windows 10/11 Troubleshooting: Driver updates, OS updates, software installation, and basic issue diagnosis. • MacOS knowledge is a plus. • Good communication skills and the ability to lead small teams. • Detail-oriented with strong organizational and follow-through skills.

🏖️ Benefits

• Leave : 30 days per year, including all holidays (based on a 12-month contract). • Allowances : Competitive Shift Allowances (Night/Weekend). • Learning & Development: Access to training programs and sponsorship for IT certifications. • Compensation Growth: Annual salary review and performance-based bonus.