Supply Chain & Operations Manager

🔥 3 minutes ago

🌐 Colombia, Mexico, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote

💵 $30k - $54k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔗 Supply Chain

👻 Ghost score 1%

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Super Speciosa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🛍️ eCommerce

🧘 Wellness

👥 B2C

eCommerce • Wellness • B2C

Super Speciosa is an online retailer specializing in kratom (Mitragyna speciosa) products. The site (Shopify-like storefront) offers a wide range of consumer kratom items including powders, gummies, capsules, tablets, extracts, shots, tinctures, and teas, plus branded merchandise and promotional deals. The site organizes products by benefits (energy, relaxation, discomfort & wellness), color and strain (e. g. , Maeng Da, Bali, Malay, Borneo, Thai), provides kratom lab reports, FAQs, blog content and wholesale purchasing options, and emphasizes promotions and discounts to direct consumers.

📋 Description

• Build and maintain SKU-level forecasts and replenishment plans using sales history, subscriptions, promotions, growth, and seasonality. • Account for usable inventory, quality holds, raw-material specifications, open orders, testing time, production lead times, minimum orders, and safety stock. • Identify stockout risks early, recommend actions, and balance availability against working capital and excess inventory. • Create purchase orders and track quantities, delivery commitments, receipts, remaining balances, and invoice discrepancies. • Serve as the brand's operational contact for affiliated manufacturing teams, external manufacturers, and packaging suppliers. • Obtain commitments for production, quality release, pricing, quantities, and delivery dates; follow up and escalate risks. • Coordinate production priorities, product launches, reformulations, and transitions with internal teams. • Maintain records of confirmed commitments, open issues, accountable owners, and next actions. • Source and compare domestic and international packaging suppliers, including suppliers in Asia, based on total landed cost, quality, lead times, and minimum orders. • Coordinate designers, printers, suppliers, and manufacturers to complete artwork and packaging on time. • Maintain approved specifications, artwork versions, proofs, and production files; verify correct materials are used. • Measure realized savings after freight, storage, inventory, and service tradeoffs. • Own operational follow-through for brand-side quality and compliance, including documented product release, hold, and disposition decisions. • Apply dietary supplement cGMP, including 21 CFR Part 111, to supplier documentation, product specifications, and outsourced manufacturing responsibilities. • Coordinate testing, documentation review, label compliance reviews, and final artwork approval. • Maintain lot traceability, complaint records, and recall readiness; coordinate investigations, corrective actions, and customer-facing recall execution. • Ensure manufacturers and warehouses act on the correct product status and escalate issues requiring specialist review. • Coordinate receiving, inventory accuracy, fulfillment, and exceptions with warehouse and logistics teams. • Reconcile purchase orders, shipment records, warehouse receipts, and invoices. • Analyze parcel, freight, fulfillment, and packaging costs; evaluate carrier mix and service options. • Build spreadsheets, dashboards, and SOPs showing stock coverage, at-risk SKUs, purchasing needs, order status, and savings. • Report to the CEO and work closely with the COO.

🎯 Requirements

• At least 4 years of hands-on experience in supply chain, purchasing, inventory planning, or production planning for physical consumer products. • Direct experience coordinating contract manufacturers, suppliers, and warehouse or third-party logistics (3PL) operations. • Ability to build and maintain forecasts, replenishment plans, and operational reporting in Excel or Google Sheets using formulas, lookups, and pivot tables. • Experience tracking purchase orders through production, receipt, and invoice reconciliation, with clear follow-through on discrepancies. • Familiarity with dietary supplement cGMP under 21 CFR Part 111 and a brand's responsibilities when manufacturing is outsourced, including documentation, label reviews, product holds, and recall readiness. • Sound judgment about quality decisions, documentation, escalation, and when qualified technical or regulatory expertise is needed. • Professional spoken and written English for working with U.S. suppliers and a globally distributed team. • Based in Colombia, Mexico, or Argentina and available Monday-Friday, 9:00 a.m.-5:00 p.m. U.S. Eastern Time, including U.S. daylight-saving changes, with some flexibility. • Comfortable learning inventory, ERP, warehouse, and accounting systems; organized, proactive, and accountable for results. • Supplement-industry experience is strongly preferred. • Prior regulated-product experience is not required. • Experience with U.S. consumer brands, direct-to-consumer operations, and international packaging sourcing is a plus.

🏖️ Benefits

• Fully remote work with a globally distributed team. • Paid time off and holidays. • Direct access to leadership and ownership of meaningful operational improvements. • Benefit eligibility, including health and dental coverage, depends on location and hiring arrangement and will be confirmed during the hiring process.

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