Service Engineer

🕒 May 29

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Supermicro

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1993

🔧 Hardware

🏢 Enterprise

☁️ SaaS

Hardware • Enterprise • SaaS

Supermicro is a leading provider of high-performance computing solutions, specializing in server technology and advanced infrastructure for enterprise applications. The company is dedicated to fostering talent and developing cutting-edge technology, creating a dynamic work environment where skilled professionals can thrive. With a focus on innovation and excellence, Supermicro delivers industry-leading products and services in the computing sector.

📋 Description

• Provide remote support with a combination of dedicated support and helpdesk support • Troubleshoot and resolve complex technical problems • Drive customer satisfaction through service excellence • Ensure escalation situations are managed quickly • Provide 2nd line support to reseller/distributors • Work with Technical Account Manager and Product Manager • Run tests and simulations at the facility • Train new service engineers • Manage the day to day tickets assigned on the SMC Service Portal • Experience with generating and presenting quality reports

🎯 Requirements

• Good problem solving skills • Experience required in similar role • English skill needs to be business level or above • Driving license • Able to work physically (installing servers and replacing parts may require you to physically lift items)

🏖️ Benefits

• EEO Statement • Health and safety guidelines • Equal Opportunity Employer