Application Support Specialist, Fluent English

🔥 14 minutes ago

🌐 Bulgaria, Romania, +4 more countries – Remote

🇧🇬 Bulgaria – Remote 🇷🇴 Romania – Remote 🇵🇱 Poland – Remote 🇨🇿 Czechia – Remote 🇭🇺 Hungary – Remote 🇪🇸 Spain – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Monitor and manage incoming tickets in Zendesk • Provide first responses within agreed SLAs • Collect issue details, including screenshots, software versions, reproduction steps, and expected versus actual results • Perform basic troubleshooting and reproduce issues in testing environments • Answer common questions using documentation and user guides • Escalate complex issues to L2, QA, developers, or product teams and follow up until resolution • Coordinate change and feature requests with internal teams • Keep customers informed about request progress • Create and track bug tickets in Azure DevOps • Suggest improvements to support workflows and Zendesk processes • Support an innovative FinTech company developing software for depositary banks, fund administrators, and other financial institutions • Bridge business clients and technical teams while helping shape support processes

🎯 Requirements

• Excellent English communication skills (spoken and written) • Experience in customer support, preferably B2B SaaS or software support, is a must • Strong practical knowledge of Zendesk • Familiarity with Fintech • Understanding of ticket management, SLAs, escalation procedures, and support workflows • Tech-savvy and confident navigating software platforms and learning new systems • Ability to collect and document technical information clearly • Proactive, independent, and persistent attitude with strong ownership of customer requests • Based in the EU and willing to complete a criminal background check • Personal computer with at least 8GB RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • FinTech or financial software experience is a plus • General understanding of financial products and operations is a plus • Experience with Azure DevOps is a plus • Experience reproducing software bugs is a plus • Experience improving Zendesk workflows, macros, or automations is a plus • Knowledge of SaaS environments and software releases is a plus

🏖️ Benefits

• Fixed schedule: Monday–Friday, 9 AM–5 PM GMT+2 • Opportunity to work fully remotely within the EU • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Potential benefits and conditions may vary by engagement terms; independent contractors may not be eligible for all benefits