Customer Support Consultant, English C1

🔥 1 hour ago

🌐 Albania, Bosnia and Herzegovina, +4 more countries – Remote

🇦🇱 Albania – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇷🇸 Serbia – Remote 🇷🇴 Romania – Remote 🇲🇰 North Macedonia – Remote 🇿🇦 South Africa – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver Level-1 technical support via phone, email and chat for a Swedish telecom software company • Serve both B2B and B2C customers • Diagnose and resolve common account, platform, software and basic connectivity issues • Troubleshoot wireless subscription issues, including activation, coverage and basic service problems • Log, track and update support tickets • Communicate ticket status, fixes and next steps clearly and on time • Escalate issues requiring second- or third-line support with clear context • Contribute to support guides and the knowledge base • Work within response and resolution targets and prioritize tickets by urgency and impact • Keep customers informed and provide patient, empathetic support

🎯 Requirements

• Excellent English skills (C2 for both spoken and written) • Previous experience in IT support, customer service or a helpdesk role • Ability to explain technical concepts simply and clearly in writing and by phone • Basic knowledge of Windows, macOS, web browsers and general networking concepts • Basic telecom knowledge, including activation, coverage issues and wireless subscription troubleshooting • Strong problem-solving skills and curiosity to find answers • Ability to handle multiple tickets and prioritize under pressure • Strong interpersonal skills and a positive, proactive, team-player attitude • Personal computer or laptop: Windows 11 licensed, macOS Sequoia or newer, or Linux • At least 8 GB RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Backup power/internet solution for at least 4 hours

🏖️ Benefits

• Flexible schedule • Short-term role with possibility of long-term cooperation • Full-time engagement • Fully remote work opportunity • Inclusive international environment • Compensation in USD • Referral rewards • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in professional growth and long-lasting cooperation • Self-development opportunities • Trust-based culture with no time-tracking requirements

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