Customer Support Consultant, English C1

🔥 1 minute ago

🌐 Brazil, Argentina, +3 more countries – Remote

🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via chat, calls, and email • Diagnose and resolve common account, platform, software, and basic connectivity issues • Log, track, and update tickets with status, fixes, and next steps • Escalate issues requiring second- or third-line support with clear context • Contribute to support guides and the knowledge base • Support customers patiently and empathetically from start to finish • Meet response and resolution targets while prioritizing tickets by urgency and impact • Collaborate with a multicultural and multilingual support organization serving global technology clients

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • At least 1 year of experience in a customer support role • Basic IT knowledge: Windows, macOS, web browsers, and general networking concepts • Basic telecom knowledge, including activation, coverage issues, and simple troubleshooting for wireless subscriptions • Strong communication skills, especially explaining technical things simply and kindly • Curiosity and a problem-solving mindset • Ability to remain calm under pressure • Team-player attitude with a positive, proactive approach • Personal laptop or computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Willingness to work with chat, calls, and email support channels • Experience supporting B2B customers and their end users or in a B2C support environment is a plus • Familiarity with ticketing tools such as Zendesk and knowledge base platforms is a plus • Background in telecom, mobile, or SaaS products is a plus

🏖️ Benefits

• Flexible schedule • Short-term engagement lasting 4–5 months • Fully remote work opportunity • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in growth and long-lasting cooperation • Self-development opportunities • Trust-based culture with no time-tracking requirements

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