Customer Support Consultant, English C1

🔥 11 minutes ago

🌐 Brazil, Argentina, +3 more countries – Remote

🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote 🇯🇲 Jamaica – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via email and phone calls • Assist customers with product-related questions, technical troubleshooting, and support requests • Gather customer details to open support tickets, including name, email, phone number, parcel number, specific tax office, and issue description • Manage open support cases and actively track and update unresolved issues • Escalate complex or high-priority issues to the appropriate team • Communicate status updates to customers and internal stakeholders and ensure timely follow-up

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • At least 6 months of experience in a customer support role • Familiarity with ticketing platforms, CRM systems, and customer communication tools • Basic MS Office proficiency • Analytical/research skills • Ability to work effectively in a fast-paced, high-volume environment • Personal laptop or computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

🏖️ Benefits

• Fixed schedule: Monday-Friday, 9 AM — 5 PM EDT • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Specific benefits and conditions defined in the engagement agreement; independent contractors may not be eligible for all benefits