Customer Support Consultant, English C1

🔥 1 minute ago

🌐 Jamaica, Panama, +3 more countries – Remote

🇯🇲 Jamaica – Remote 🇵🇦 Panama – Remote 🇨🇱 Chile – Remote 🇺🇾 Uruguay – Remote 🇺🇦 Ukraine – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Communicate with customers of a cloud-based file-sharing platform via chat and email while following internal SLAs • Resolve billing, how-to-use, account, and login inquiries • Escalate unresolved tickets to the client’s internal team in a timely manner • Reproduce reported issues to determine whether they affect multiple users • Research solutions when information is lacking • Follow internal Guidelines/SOPs when handling tickets and communicating internally • Log bugs, create bug reports, and maintain feedback and bug-reporting boards • Share improvement suggestions and flag unusual product behavior or inefficient processes • Contact the Team Lead when needing help with procedures or specific tickets

🎯 Requirements

• Customer support experience of 1+ year, including experience writing professional, well-structured emails • Experience providing professional high-quality customer support via chat and email • Experience with CRM or Customer Support Systems (e.g., Zendesk, Intercom, Gorgias) • Experience working in professional environments with strict guidelines and KPIs • Excellent writing and communication skills in English (C1), attentive to proofreading and aware of proper email structure • Practical technical literacy and a natural drive to test, investigate, and resolve issues; no programming or coding background required • Ability to learn fast and follow precise procedures • Customer-oriented mindset • Proactivity, enthusiasm, and a desire to share and receive feedback • Adaptability and common sense • Attention to detail, with a tendency to do your work thoroughly • Openness to internal reassignments between the project’s sub-teams • Readiness for a short-term cooperation of 3 or 6 months, and openness to long-term cooperation after the period expires • Stable internet connection (minimum 50 Mbps download / 40 Mbps upload) • Technical experience, especially being comfortable with testing and digging to the core of the issue, is a plus • Experience with Zendesk is a plus • Experience with iOS/Android devices is a plus • Being comfortable communicating a lot and sharing suggestions and feedback on potential improvements is a plus

🏖️ Benefits

• Schedule: full-time, Sunday to Thursday, 16:00–00:00, or Wednesday to Sunday, 08:00–16:00 (GMT-5) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Balance between project workload and personal time • Responsive leadership interested in your development • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Potential referral reward • Specific compensation, benefits, and work conditions defined in the agreement if selected

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