Customer Support Consultant, English C1

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver outstanding customer support via chat and calls; • Assisting customers with questions related to billing, "how-to-use", technical issues and bugs; • Responding to customer inquiries in accordance with established service level agreements and follow precise procedures; • Explain platform features, policies, and expectations while providing key context to ensure quick solutions; • Escalate complex or high-priority issues to the appropriate internal team when needed; • Conduct research when information is missing and proactively look for solutions.

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • At least 1 year of experience in a customer support role • Experience providing customer support via phone calls and chat • Experience performing effectively in a fast-paced, high-volume environment. • Strong problem-solving and adaptability skills • The ability to communicate clearly, professionally and empathetically with customers • A customer-focused mindset with a commitment to delivering a positive support experience • Commitment to delivering high-quality customer service and meeting performance targets • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

🏖️ Benefits

• Schedule: Monday to Friday, from 9AM to 6PM, PDT. • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements