Customer Support Consultant, English C1

🕒 June 15

🇿🇦 South Africa – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 58%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via calls, chats, and emails • Answer questions and resolve customer issues • Keep customers updated and ensure timely responses • Escalate complex issues to the appropriate internal team • Assist with basic User Acceptance Testing activities when required • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data securely • Apply customer happiness practices • Maintain deep understanding of client solutions and meet KPIs • Communicate with developers and cross-functional specialists

🎯 Requirements

• Excellent English communication skills (C1 for both spoken and written) • At least 6 months of experience in a customer support role • Customer-focused mindset and genuine willingness to help others • Ability to communicate clearly, effectively, and professionally • Ability to manage multiple conversations and competing priorities while maintaining high-quality support • Excellent organizational and problem-solving skills, with strong attention to detail • Strong self-management skills and ability to work independently, organize tasks, and manage priorities effectively • Adaptability and ability to thrive in a fast-paced, changing environment • Proactive, responsible, and solution-oriented attitude • Tech-savviness and ability to test and troubleshoot basic technical issues • Personal computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience with CRM systems is a plus

🏖️ Benefits

• Fixed schedule: Monday–Friday, from 7 AM–4 PM, GMT+2 (Africa/Johannesburg) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements