Customer Support Consultant, Fluent in English and French

🕒 August 10

🌐 Tunisia, Algeria, +3 more countries – Remote

🇹🇳 Tunisia – Remote 🇩🇿 Algeria – Remote 🇨🇮 Côte d’Ivoire – Remote 🇿🇦 South Africa – Remote 🇲🇬 Madagascar – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via email, chat, and calls • Follow internal procedures and standard operating procedures (SOPs) • Collaborate with internal teams to ensure efficient issue resolution • Handle sensitive customer data securely • Apply customer happiness practices • Maintain a deep understanding of client solutions and meet KPIs • Communicate with developers and cross-functional specialists • Support clients of a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders in 30+ countries

🎯 Requirements

• Fluency in French and English (C1 or higher), both spoken and written • At least 6–12 months of experience in customer support • Strong analytical thinking and research skills • Positive, proactive and responsible attitude • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Personal computer requirement and stable internet connection for home office work (equipment/internet provision not explicitly stated) • Benefits and conditions defined in the contractor agreement; certain benefits may vary by engagement type